Do you own a Facebook page as a storefront or a page that serves as a customer service interface? Then you probably receive a lot of messages all the time. If your page has thousands or tens of thousands of fans/followers, the number of messages will pile up.
Rather than let enquirers wait without knowing if you are looking into their question or issue, it’s probably a good idea to setup an autoreply for the page.
To cater to this, Facebook has provided a built-in option that allows page admins to create a predefined message which can be sent as an autoreply whenever someone sends a PM to your facebook page.
Read more: How to better manage your Facebook feed
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